Fscking overgrown lusers

Ok here's the situation, we have one particular customer who's a significant chunk of our income. Not critically large but definately some nice money we're prefer not to see go.

We monitor things 24x7 as is the norm, resulting in the normal loss of sleep, evenings, weekends, hair etcetc and we have the obligatory out of hours emergency number.

Now there's a slight downside in that between 7ish and 8.30ish there is a significant chance that the duty bob for the night is going to be travelling into the office and that the office itself will be empty. It's also possible that during this journey said bob will be underground (London, tube, crowds, you know the deal.)...

Starting to get the picture yet? Ok, 0830(ish) I'm underground $BIGCUST calls complaining that his line is dead, needs a call back asap. He leaves this message on the answer phone because, as I mentioned, I'm 20-30 feet below the ground. Anyway I break surface with all the other lemmings heading for their pittiful little jobs and fight my way over the temporary bridge towards the office... listening to the mobile, one call from BT, another call from BT and one from said LL luser.

Ok hit the office, yell at PFY to call $BIGCUST and hassle BT to check the line.... Oh.. $BIGCUST has been on the phone... oh he wanted the password to the router, the one manange and threatened you with taking all his business away unless he got it....

What's his number...

.... much ... discussion later...

Ok 30+ minutes _after_ I get to the office we finally log the call with BT... Hmm... maybe $BIGCUST will learn that if he insists on fscking around with the way things are done and threating my minions it's going to delay fixing his fscking line... brain dead fsckwitted moron.

Ho hum.... BT called back inside 3 minutes? $Luser@$bigcust asked for the line to be ceased.

<fx: PFY is on one side of the office talking to BT and relating this, I'm on the other side with other PHBs with a mouthful of coffee as this little gem comes out>

Guess what happened to the mouthful of coffee.... >:)

There are times when it's almost worth the shit I take.

Date posted: 1st February 2000