Re: Probably too predictable

In <DsCBpG.746@xcski.com> ptomblin@compass.xcski.com (Paul Tomblin) writes:
>information by asking a question this way.  The only way to do this is phrase
>it as "go to where you've got the phone number configured in your program
><vary that bit depending what software they are using> and read the number out
>to me".

And even then, there is a fair chance that the luser will respond with:

	Giving you a number from the wrong program
	Giving you the wrong number from the right program, ie: Luser: "Oh, er `192.168.1.1'"
	"What program ?"
	"What's this program thing anyway ?"
	"That's too hard. Just tell me what's wrong"
	"I've got my system setup perfectly. Why can't I ever connect to your service ?"[1]
	"Huh ?"
	"Oh, that's on that bit of paper you sent me. Hold on sec...."

[1]	We had a customer a year ago who basically said this. Turned out that he had placed his phone number into the pop-up that came up asking for our phone number. He then claimed that "the documentation made him do it"[2].
[2]	Well, I suppose it lets the devil off the hook.